Job Description
Join Boston's most prestigious luxury hotel during an urgent expansion phase! We're seeking a dynamic Guest Services Manager to lead our front desk operations and deliver exceptional guest experiences. This high-impact role requires immediate availability to support our bustling downtown location near Boston Common. Enjoy competitive compensation, comprehensive benefits, and career growth in a 5-star environment.
Responsibilities
- Oversee daily front desk operations and team leadership
- Resolve complex guest inquiries and elevate service standards
- Train and mentor new guest services associates
- Coordinate with housekeeping and maintenance teams
- Implement revenue management strategies for room upgrades
- Manage VIP guest experiences and special requests
- Ensure compliance with safety and hygiene protocols
Qualifications
- 5+ years in luxury hotel front desk management
- Proven crisis resolution and conflict management skills
- Advanced knowledge of Opera/PMS systems
- Bachelor's degree in Hospitality Management preferred
- Fluency in English; Spanish/French a plus
- Ability to work flexible shifts including nights/weekends
- Boston hospitality license required