Job Description
Immediate Opening for Exceptional Talent! Join Chicago's premier luxury hospitality destination as we urgently seek a dynamic Guest Services Manager. Lead our front desk operations and deliver world-class experiences to high-profile guests in the heart of downtown Chicago. This is your opportunity to advance your career in a fast-paced, award-winning environment with competitive benefits and growth potential.
Responsibilities
- Oversee front desk operations, check-in/check-out procedures, and room management
- Train and mentor front desk agents on service excellence and conflict resolution
- Handle VIP guest requests and resolve escalated issues with professionalism
- Collaborate with housekeeping, concierge, and F&B teams for seamless guest experiences
- Monitor occupancy rates and implement upselling strategies for premium rooms
- Maintain accurate guest records in hotel management systems (Opera)
- Conduct daily briefings and ensure team adherence to brand standards
Qualifications
- 5+ years in hotel front desk management with luxury property experience
- Proven expertise in Opera or similar hotel management systems
- Exceptional conflict resolution and multitasking abilities
- Strong leadership skills with team development experience
- Fluency in English; Spanish proficiency highly valued
- Valid Illinois Food Handler's certification preferred
- Flexible availability including nights, weekends, and holidays
- Minimum 2 years in high-volume downtown Chicago hotel