Job Description
Join our award-winning team at Grand Mesa Hotel, where exceptional service meets luxury hospitality! We're seeking a passionate Weekend Front Desk Agent to create memorable guest experiences during high-traffic Saturday and Sunday shifts. This role is perfect for detail-oriented professionals who thrive in fast-paced environments and want to advance their hospitality career in Mesa's premier destination hotel.
Enjoy competitive pay, flexible scheduling, and free employee dining. Our modern facility offers state-of-the-art amenities and a supportive team culture focused on professional growth. As a key brand ambassador, you'll handle check-ins, manage reservations, and resolve guest inquiries with finesse.
Responsibilities
- Efficiently manage guest check-in/check-out processes using our property management system
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for guest requests
- Handle guest inquiries and resolve complaints with exceptional service
- Perform nightly audits and prepare next-day occupancy reports
- Uphold brand standards through professional appearance and communication
- Assist with special event coordination during weekend peak periods
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (e.g., Opera, Delphi)
- Strong problem-solving and conflict resolution abilities
- Flexible availability including weekends and holidays
- Basic knowledge of local attractions and transportation options
- High school diploma or equivalent; hospitality certification preferred
- Ability to stand for extended periods and lift up to 25 lbs