Job Description
Join our award-winning team as a Weekend Front Desk Agent at the prestigious Grand Hotel Louisville! We're seeking enthusiastic individuals to deliver exceptional guest experiences during our busiest weekend operations. No prior experience is required – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, flexible scheduling, and a vibrant downtown location. Perfect for students, career changers, or anyone seeking weekend work-life balance. Apply today and become part of Louisville's premier hospitality destination!
Responsibilities
- Provide warm, professional check-in/check-out services for weekend guests
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and maintain high satisfaction scores
- Operate hotel management systems (PMS) and POS equipment
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and handle cash/credit transactions accurately
- Uphold brand standards through meticulous attention to detail
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong communication and interpersonal skills
- Basic computer proficiency and willingness to learn new systems
- Ability to multitask in a fast-paced environment
- Customer service mindset with problem-solving aptitude
- Reliable weekend availability (Friday/Saturday/Sunday)
- Positive attitude and team player mentality
- No prior experience required – training provided