Job Description
Join our award-winning team at Grand Plaza Hotel & Suites in the heart of Oklahoma City! We're seeking a Weekend Front Desk Agent to deliver exceptional guest experiences during our busiest check-in/check-out periods. This role offers competitive pay, flexible scheduling, and opportunities for career advancement within our luxury hospitality brand. Enjoy a vibrant downtown location with complimentary parking and employee discounts on dining and accommodations.
Responsibilities
- Handle guest check-ins/check-outs with efficiency and professionalism using Opera property management system
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest complaints and special requests promptly using solution-oriented approach
- Process payments, maintain accurate cash handling procedures, and balance daily reports
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through personalized guest interactions and service excellence
Qualifications
- Minimum 1 year hospitality or customer service experience required
- Proficiency with property management systems (Opera preferred)
- Strong cash handling and reconciliation abilities
- Exceptional communication and conflict resolution skills
- Ability to work independently during high-pressure weekend periods
- Flexible availability for weekend shifts (Friday-Sunday, 6AM-2PM/2PM-10PM)
- Basic knowledge of local attractions and transportation options