Job Description
Join our award-winning luxury hotel in downtown Chicago and deliver exceptional guest experiences as a Weekend Front Desk Agent. This role is perfect for hospitality professionals who thrive in fast-paced environments and prioritize guest satisfaction above all else. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement within our renowned hotel group.
What We Offer:
• Competitive hourly wage + performance bonuses
• Complimentary hotel discounts worldwide
• Free parking for weekend shifts
• Comprehensive training program
• Positive, team-oriented culture
Responsibilities
- Manage guest check-ins/checkouts efficiently using Opera property management system
- Handle guest inquiries with professionalism and empathy 24/7
- Process payments and resolve billing discrepancies
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell room upgrades, dining packages, and local attractions
- Maintain accurate shift logs and incident reports
- Ensure lobby area remains pristine and welcoming
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work independently and as part of a team
- Flexible availability for weekend shifts (Fri-Sun)
- Basic knowledge of Chicago attractions and transportation
- Valid Illinois driver's license and reliable transportation