Job Description
Join our award-winning hospitality team at Grand Plaza Hotels! We're seeking a dynamic Weekend Front Desk Agent to deliver exceptional guest experiences during peak weekend hours. This role is perfect for energetic professionals who thrive in fast-paced environments and enjoy creating memorable stays for our guests.
Why Join Us?
• Competitive hourly pay + tips
• Flexible weekend schedule (Sat/Sun)
• Free parking & meal discounts
• Career advancement opportunities
Responsibilities
- Check in/out guests efficiently while maintaining warm, personalized service
- Manage reservations, room assignments, and payment processing
- Handle guest inquiries and resolve issues promptly
- Operate hotel management systems (Opera, Fidelio)
- Coordinate with housekeeping and maintenance teams
- Process credit card transactions and balance daily reports
- Uphold brand standards through cleanliness and professionalism
Qualifications
- 1+ years front desk or hospitality experience required
- Exceptional communication and conflict resolution skills
- Proficiency with hotel software and MS Office
- Flexible availability (weekends, evenings, holidays)
- Valid New Mexico driver's license (if required for errands)
- Ability to multitask in high-pressure situations
- Spanish fluency strongly preferred
- Previous cash handling experience