Job Description
Join our award-winning team at Grand Plaza Hotel, where hospitality meets excellence! We're seeking a charismatic Part-Time Front Desk Agent to deliver unforgettable guest experiences in the heart of Philadelphia. This role is perfect for energetic individuals passionate about creating seamless stays while working flexible hours. Enjoy competitive pay, complimentary hotel discounts, and a vibrant team environment. Be the first face of our luxury property and elevate our guests' journeys with your exceptional service and local expertise.
Responsibilities
- Check-in/out guests efficiently using Opera property management system
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly with empathy and professionalism
- Process payments and maintain accurate cash drawer accountability
- Coordinate with housekeeping and maintenance teams for guest requests
- Act as local concierge with recommendations for dining and attractions
- Uphold brand standards through personalized guest interactions
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6+ months hotel front desk or customer service experience
- Proficiency in PMS systems (Opera/Micros) and Microsoft Office
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Flexible availability including nights, weekends, and holidays
- Basic math skills for cash handling and billing
- Valid Pennsylvania driver's license (for local errands)