Job Description
Join our award-winning team at Grand City Hotel as a Weekend Front Desk Agent! We're seeking a passionate hospitality professional to deliver exceptional guest experiences during our busiest weekend shifts. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and love creating memorable stays. Enjoy competitive pay, flexible scheduling, and opportunities for career growth within our luxury hotel chain.
Responsibilities
- Check-in/check-out guests with efficiency and warmth using Opera property management system
- Manage room assignments and maximize occupancy while maintaining guest satisfaction
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, manage cash drawer, and reconcile daily transactions
- Coordinate with housekeeping and maintenance teams for guest service needs
- Upsell hotel amenities and services to enhance guest experiences
- Maintain accurate guest records and confidential information
Qualifications
- 1+ years hotel front desk or customer service experience required
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Strong attention to detail and multitasking abilities
- Flexible availability to work weekends and holidays
- Basic math and cash handling proficiency
- Positive attitude and problem-solving mindset
- Ability to stand for extended periods