Job Description
Join our award-winning team at Grand Harbor Hotels, where exceptional service meets coastal elegance in the heart of Baltimore's Inner Harbor. We're urgently seeking passionate hospitality professionals to elevate our guest experience during peak season. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in a dynamic work environment.
As a cornerstone of Baltimore's tourism industry, we pride ourselves on creating memorable stays for international and domestic guests. Our commitment to excellence has earned us the prestigious 'Best City Hotel' award for three consecutive years.
Responsibilities
- Deliver exceptional guest service through personalized interactions and anticipatory problem-solving
- Manage front desk operations including check-in/check-out, reservations, and guest inquiries
- Coordinate with housekeeping, maintenance, and F&B teams to ensure seamless guest experiences
- Handle guest complaints with professionalism and implement solutions to prevent recurrence
- Maintain accurate documentation of guest preferences and special requests
- Adhere to safety protocols and emergency procedures
- Participate in daily briefings and contribute to continuous improvement initiatives
Qualifications
- Minimum 1 year hospitality experience preferred; fresh graduates welcome
- Strong communication skills with fluency in English; additional languages valued
- Ability to multitask in fast-paced environments while maintaining composure
- Proficiency in hotel management software (Opera, etc.)
- Flexible availability including nights, weekends, and holidays
- Valid Maryland Food Handler's Certificate (or willingness to obtain)
- Exceptional attention to detail and problem-solving abilities