Job Description
Join our dynamic hospitality team at Grand Harbor Hotel, where every weekend is an opportunity to create memorable experiences for our guests. We're seeking a passionate Weekend Front Desk Agent to be the first point of contact for our visitors, delivering exceptional service with a smile. This role offers competitive pay, flexible scheduling, and a vibrant work environment in the heart of Jacksonville, FL. If you thrive in fast-paced settings and love making people feel welcome, apply today!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage room reservations and address guest inquiries with professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold hotel security protocols and safeguard guest information
- Resolve guest complaints promptly to ensure satisfaction
- Assist with luggage and valet services as needed
Qualifications
- Previous front desk or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic proficiency with hotel management software
- Flexible availability for weekend shifts (Fri-Sun)
- High school diploma or equivalent required
- Valid Florida driver's license (for valet duties)
- Ability to stand for extended periods