Job Description
Join the vibrant team at Grand Plaza Hotel, a premier downtown Chicago destination, as our Weekend Front Desk Agent! This role is perfect for hospitality professionals seeking weekend flexibility in a dynamic urban environment. You'll be the first point of contact for our discerning guests, delivering exceptional service while showcasing Chicago's legendary charm. Enjoy competitive pay, complimentary meal benefits, and opportunities for career advancement in one of America's most exciting cities.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with personalized service
- Manage reservations and room assignments using OPERA property management system
- Handle guest inquiries, requests, and resolve service issues promptly
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Execute upselling strategies for room upgrades and premium services
- Maintain security protocols and emergency response procedures
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with reservation systems (OPERA preferred)
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Weekend availability (Saturday/Sunday shifts, 8am-4pm)
- Basic knowledge of Chicago attractions and transportation
- High school diploma or equivalent required