Job Description
Join our award-winning team at Grand Plaza Hotel, where exceptional hospitality meets Midwestern charm. We're seeking a dynamic Front Desk Agent to create memorable experiences for our guests in Wichita's vibrant downtown. As the first point of contact, you'll embody our commitment to excellence while enjoying a flexible schedule perfect for students or career changers. Discover why we're consistently rated among Wichita's top workplaces!
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm professionalism
- Manage room reservations and optimize occupancy through strategic upselling
- Resolve guest inquiries and concerns with swift, personalized solutions
- Maintain accurate billing records and process payments efficiently
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize property management systems to track guest preferences
- Execute emergency protocols with calm authority during critical situations
Qualifications
- High school diploma or equivalent required; hospitality certification preferred
- 1+ years customer service experience in hospitality or retail
- Proficiency in Opera or similar property management systems
- Exceptional communication skills with multilingual abilities a plus
- Ability to multitask effectively in fast-paced environments
- Flexible availability including nights, weekends, and holidays
- Basic math skills for handling cash transactions
- Valid Kansas driver's license and reliable transportation