Job Description
We are seeking a dedicated and dynamic Weekend Front Desk Agent to join our prestigious hotel in the heart of Charlotte, North Carolina. If you thrive in a fast-paced environment and possess a passion for delivering exceptional guest experiences, this is the perfect opportunity for you.
As a vital member of our hospitality team, you will be responsible for managing the front desk operations during our peak weekend hours. We pride ourselves on our premium service standards and are looking for an individual who embodies our commitment to excellence.
Why Join Us?
- Competitive hourly wage.
- Flexible weekend scheduling.
- Employee discounts on dining and amenities.
- Career growth opportunities within a leading hospitality brand.
Take the next step in your hospitality career with us in beautiful Charlotte!
Responsibilities
- Manage the front desk operations, including check-ins, check-outs, and wake-up calls.
- Respond to guest inquiries via phone, email, and in-person with a focus on satisfaction.
- Maintain the cleanliness and professional appearance of the lobby and public areas.
- Process payments and handle cash reconciliation accurately.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
- Handle guest complaints and special requests with poise and efficiency.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hospitality, hotel, or customer service preferred.
- Must be available to work weekends (Saturday and Sunday) on a consistent basis.
- Proficient in Microsoft Office and hotel reservation software.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a positive attitude.