Job Description
Welcome to The Grand Chicago Hotel & Suites, where we redefine luxury and hospitality. We are currently seeking a dynamic and professional Front Desk Agent to join our award-winning team. If you are looking for a rewarding career in the hospitality industry with the convenience of working weekends without sacrificing your weekdays, we want to meet you.
As a Front Desk Agent, you will be the face of our brand, ensuring every guest enjoys a seamless and memorable stay. We offer a competitive benefits package, a supportive work environment, and the opportunity to work in one of the most vibrant cities in the United States.
Responsibilities
- Greet and welcome guests warmly upon arrival and departure, ensuring a positive first and last impression.
- Manage the check-in and check-out processes efficiently using our hotel Property Management System (PMS).
- Answer incoming phone calls and emails promptly, providing information about local attractions, hotel amenities, and dining options.
- Handle guest inquiries, complaints, and requests with poise and professionalism, escalating issues to management when necessary.
- Assist with concierge services, including restaurant reservations, transportation arrangements, and ticket bookings.
- Maintain the cleanliness and organization of the front desk area and lobby.
Qualifications
- High school diploma or GED equivalent required; post-secondary education in hospitality is a plus.
- Previous experience in hospitality, hotel front desk, or customer service is preferred.
- Strong computer skills, including proficiency in Microsoft Office and hotel management software.
- Excellent communication and interpersonal skills with a focus on guest satisfaction.
- Ability to work flexible shifts, including weekends, holidays, and rotating schedules.
- Valid driver's license and a clean driving record.