Job Description
Are you the first impression our guests see? We are seeking a charismatic and detail-oriented Weekend Front Desk Agent to join our dynamic team in Cleveland, OH.
At Grandview Hotel Group, we believe in creating unforgettable experiences. If you thrive in a fast-paced environment and have a passion for hospitality, we want to hear from you. This is an excellent opportunity for those seeking flexible shift work with competitive compensation.
Why Join Us?
- Competitive hourly wage ($18 - $25/hr).
- Weekend-only schedule for optimal work-life balance.
- Discounted hotel stays and dining.
- Opportunity for career growth within the property management sector.
Responsibilities
- Welcoming guests with warmth and professionalism, checking them in and out efficiently.
- Managing phone inquiries, emails, and front desk operations during peak weekend hours.
- Handling guest complaints or requests with grace and problem-solving skills.
- Assisting with room preparation and maintaining the cleanliness of the lobby and front desk area.
- Collaborating with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- Previous experience as a Front Desk Agent, Receptionist, or Guest Services Representative is preferred.
- Strong communication and interpersonal skills.
- Proficiency in hotel management software (PMS) is a plus.
- Ability to work weekends and holidays as required.
- High school diploma or equivalent required.