Job Description
Are you a service-oriented professional seeking a rewarding weekend schedule? Summit Hospitality Group is currently hiring a dedicated Front Desk Agent for our premium property in Colorado Springs. Join a team that values excellence, guest satisfaction, and a dynamic work environment.
As our Weekend Shift Agent, you will be the face of our hotel, ensuring every guest feels welcomed and valued from the moment they arrive. We pride ourselves on delivering world-class service and are looking for individuals who share our passion for hospitality.
Responsibilities
- Execute seamless check-in and check-out procedures for all guests.
- Respond to guest inquiries via phone, email, and in-person with a friendly and professional demeanor.
- Handle cash handling and credit card transactions accurately and securely.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist with concierge services, including local recommendations and transportation arrangements.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms meet high standards.
- Process folios and manage guest complaints or special requests efficiently.
Qualifications
- High school diploma or GED required; previous hospitality experience is a plus.
- Strong verbal communication and interpersonal skills.
- Availability to work weekends (Saturday and Sunday) and rotating holidays.
- Proficiency in Microsoft Office Suite and property management software.
- Ability to work in a fast-paced environment while maintaining a positive attitude.
- Physical ability to stand, walk, and lift moderate weights as needed.