Job Description
Join our award-winning downtown Denver hotel as a Weekend Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences during high-demand weekend shifts. Enjoy competitive pay, flexible scheduling, and career growth opportunities within our luxury property. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Manage check-in/out procedures for weekend guests with precision and warmth
- Handle guest inquiries, resolve issues, and coordinate with housekeeping/bell services
- Process payments, manage reservations, and maintain accurate guest records
- Upsell premium rooms, dining packages, and local attractions
- Execute safety protocols and emergency response procedures
- Collaborate with overnight staff for seamless shift transitions
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with Opera/PMS or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work independently during peak weekend hours
- Valid Colorado hospitality alcohol certification preferred
- Availability for Saturday/Sunday shifts (6am-2pm or 2pm-10pm)
- Basic math skills for cash handling and billing