Job Description
Are you looking for a rewarding career in the hospitality industry? The Fort Worth Grand Hotel is currently seeking a dedicated and personable Weekend Front Desk Agent to join our dynamic team. We pride ourselves on delivering world-class service and creating unforgettable guest experiences in the heart of Texas.
As a Weekend Front Desk Agent, you will be the first point of contact for our valued guests. We offer a competitive hourly rate, a vibrant work environment, and the flexibility to enjoy your weekdays free. If you have a passion for hospitality and thrive in a fast-paced setting, we want to meet you.
Responsibilities
- Execute smooth check-in and check-out procedures for weekend guests with efficiency and warmth.
- Manage high-volume front desk operations, including answering multi-line phones and handling inquiries.
- Resolve guest complaints and requests promptly to ensure 100% guest satisfaction.
- Maintain the professional appearance of the front lobby and common areas.
- Collaborate with the housekeeping and maintenance teams to address guest needs in real-time.
- Process payments accurately and handle cash transactions responsibly.
- Assist with administrative duties such as filing and data entry during quieter periods.
Qualifications
- Minimum of 1 year of experience in front desk operations or hospitality customer service.
- Must be available to work Fridays, Saturdays, and Sundays.
- Strong verbal communication skills and a professional, welcoming demeanor.
- Proficiency with Microsoft Office and hotel Property Management Systems (PMS).
- Ability to stand for extended periods and lift up to 20 lbs.
- High school diploma or equivalent required.