Job Description
Welcome to Metropolitan Inn, where we redefine hospitality with a focus on guest satisfaction and community connection. We are currently seeking a dedicated and energetic Weekend Front Desk Agent to join our dynamic team in Columbus, Ohio. If you thrive in a fast-paced environment and love creating memorable experiences for guests, we want to hear from you.
As a key member of our operations team, you will be the first point of contact for our valued guests. We offer a competitive pay rate, comprehensive benefits, and a supportive work culture that values your contributions.
Responsibilities
- Manage check-in and check-out procedures efficiently and accurately, ensuring a seamless guest experience.
- Respond to guest inquiries, complaints, and requests via phone, email, and in person with a positive and professional attitude.
- Handle cash and credit transactions securely and balance the daily bank drawer at the end of the shift.
- Maintain a clean, organized, and welcoming front desk and lobby area at all times.
- Resolve guest issues in a timely manner, escalating complex problems to the manager when necessary.
- Process reservations and update guest profiles in the property management system.
- Assist with administrative tasks such as filing, photocopying, and maintaining lobby displays.
Qualifications
- High school diploma or GED is required; previous hospitality experience is preferred.
- Must be available to work weekends (Saturday and Sunday) on a consistent basis.
- Strong communication and interpersonal skills with a focus on customer service excellence.
- Proficiency with Microsoft Office Suite and hotel property management software is a plus.
- Ability to stand for extended periods and perform light physical activity.
- Must possess a friendly demeanor and a problem-solving mindset.