Job Description
Are you looking for a dynamic role in the heart of Los Angeles? The Westin Los Angeles is currently seeking a friendly and professional Front Desk Agent to join our weekend team. We are looking for individuals who are eager to learn and provide exceptional hospitality, even if you have no prior experience.
In this role, you will be the face of our hotel, ensuring our guests have a memorable stay from the moment they arrive. We offer comprehensive training to help you succeed in a fast-paced, luxury environment.
Why join us?
- Competitive hourly wage ($18 - $22).
- Flexible weekend scheduling.
- Opportunity for growth within a world-class hospitality brand.
- Employee discount on hotel stays and dining.
Responsibilities
- Greet and welcome guests with a warm, professional demeanor upon arrival and departure.
- Check guests in and out efficiently using the Property Management System (PMS).
- Answer incoming phone calls, manage emails, and respond to guest inquiries promptly.
- Process payments accurately and handle cash transactions with strict adherence to security protocols.
- Assist guests with local recommendations, transportation, and special requests.
- Maintain the cleanliness and orderliness of the front desk area and lobby.
- Resolve minor guest issues and escalate complex complaints to the manager immediately.
Qualifications
- High school diploma or GED equivalent is preferred, but not strictly required.
- Strong interpersonal and communication skills.
- Ability to work weekends, including Saturdays and Sundays.
- Basic computer literacy and typing speed.
- Professional appearance and grooming standards.
- Ability to stand and walk for extended periods.