Job Description
Join the elite team at The Grand Indianapolis Resort, where luxury meets hospitality. We are currently seeking a dedicated and dynamic Full-Time Hotel Manager and Support Staff to oversee our operations in the heart of Indianapolis, California. If you have a passion for creating unforgettable guest experiences and possess a high standard of professional excellence, we want to hear from you.
Our resort offers a vibrant work environment with competitive benefits, including health insurance, paid time off, and exclusive staff discounts. We pride ourselves on a culture of inclusivity and growth, providing continuous training opportunities for our team members to advance their careers in the hospitality industry.
Responsibilities
- Oversee daily hotel operations to ensure a seamless guest experience from check-in to check-out.
- Manage and train a diverse team of front desk agents, housekeeping staff, and maintenance personnel.
- Handle high-level guest inquiries, complaints, and special requests with diplomacy and efficiency.
- Monitor inventory levels for room service and amenities to ensure stock availability.
- Ensure strict adherence to health, safety, and sanitation regulations at all times.
- Coordinate with vendors and external contractors for maintenance and renovation projects.
Qualifications
- Minimum of 2-3 years of experience in hospitality management or a similar supervisory role.
- Strong knowledge of hotel management software and reservation systems (e.g., Opera, FrontDesk).
- Excellent verbal and written communication skills in English.
- Ability to work flexible shifts, including weekends, nights, and holidays.
- High school diploma or equivalent; Bachelor’s degree in Hospitality or Business is a plus.
- Proven ability to lead, motivate, and develop a high-performing team.