Job Description
Experience the Warmth of Memphis Hospitality at Its Finest!
Are you a dynamic individual looking for a rewarding career in the heart of the Music City? Grand Horizon Hotel & Suites is currently seeking a charismatic and detail-oriented Front Desk Agent to join our prestigious team. We pride ourselves on delivering exceptional guest experiences and are looking for someone who shares our passion for excellence.
Why Choose Us?
- Weekly Pay: Get paid every week with our direct deposit system.
- Benefits Package: Health insurance, paid time off, and employee discounts.
- Professional Growth: Clear pathways for career advancement within the hospitality industry.
If you have a strong background in customer service and want to work in a premium environment, we want to hear from you. Apply today and become a key part of our success story!
Responsibilities
- Guest Welcome: Provide a warm, professional greeting to all guests and manage the check-in and check-out process efficiently and accurately.
- Reservations Management: Handle incoming reservation calls and online inquiries, ensuring optimal room occupancy and accurate record-keeping.
- Front Desk Operations: Monitor the front desk area, answer phones, and respond to guest inquiries regarding hotel amenities and local attractions.
- Problem Resolution: Address guest complaints or issues promptly and professionally to ensure a 5-star experience.
- Security & Safety: Assist in maintaining the security of the property by monitoring key control and access points.
- Administrative Tasks: Process payments, maintain the lobby area, and update the Property Management System (PMS) daily.
Qualifications
- Experience: Previous experience in hospitality, front desk, or customer service is highly preferred.
- Education: High school diploma or GED is required.
- Skills: Proficiency in Microsoft Office and hotel management software (e.g., Opera, Fidelio).
- Communication: Excellent verbal and written communication skills in English.
- Availability: Must be flexible to work weekends, holidays, and evening shifts.
- Professionalism: Ability to maintain a professional appearance and demeanor at all times.