Job Description
Welcome to LuxeStay Miami, a premier hospitality destination known for exceptional service and modern luxury. We are currently seeking a dynamic and professional Front Desk Agent to join our team for our high-demand weekend shifts. If you are looking for a rewarding part-time opportunity where your customer service skills will shine, we invite you to apply.
In this role, you will be the first point of contact for our guests, setting the tone for their entire stay. We pride ourselves on our fast-paced environment and are looking for individuals who can thrive under pressure while maintaining a warm and welcoming demeanor.
Responsibilities
- Perform efficient check-ins and check-outs for guests using our Property Management System (PMS).
- Answer incoming calls and emails promptly, responding to inquiries about hotel amenities, local attractions, and reservations.
- Handle cash and credit card transactions with a high degree of accuracy and integrity.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist guests with special requests, such as late check-outs, wake-up calls, and room service coordination.
- Resolve any guest complaints or issues on the spot to ensure 100% guest satisfaction.
Qualifications
- High school diploma or GED is required.
- Previous front desk or hospitality experience is highly preferred.
- Must be available to work weekends (Friday, Saturday, and Sunday).
- Proficiency in Microsoft Office and hotel reservation software.
- Strong verbal communication skills and a professional phone manner.
- Ability to work independently and as part of a team in a fast-paced setting.