Job Description
Join our award-winning team at the heart of Nashville's vibrant hospitality scene! We're seeking a charismatic Weekend Front Desk Agent to create memorable first impressions for our discerning guests. This role offers competitive pay, flexible scheduling, and career growth opportunities within a luxury hotel chain. If you thrive in fast-paced environments and possess exceptional customer service instincts, this is your chance to shine while enjoying Nashville's legendary music and culture on your days off.
Responsibilities
- Deliver premium guest check-in/check-out experiences using Opera PMS
- Proactively resolve guest inquiries with personalized solutions
- Coordinate VIP requests and special occasion arrangements
- Manage room inventory and maximize occupancy rates
- Execute upselling strategies for premium rooms and amenities
- Maintain accurate billing records and payment processing
- Collaborate with housekeeping and maintenance teams
- Implement brand safety and security protocols
Qualifications
- 1+ years luxury hotel front desk experience required
- Proficiency in hotel management systems (Opera, Opera Cloud)
- Exceptional communication and conflict resolution skills
- Valid Tennessee hospitality certification preferred
- Ability to work independently during peak weekend periods
- Strong attention to detail in financial transactions
- Knowledge of Nashville attractions and services
- Flexible availability including weekend/holiday shifts