Job Description
Join our award-winning hospitality team at Grand Plaza Hotel! We're seeking passionate individuals to deliver exceptional guest experiences in our vibrant Miami location. No prior experience required – we provide comprehensive training to launch your career in hospitality. Enjoy competitive pay, benefits, and a dynamic work environment in one of Florida's premier destinations. Apply today and start your journey in the hotel industry!
Responsibilities
- Efficiently check-in/check-out guests using hotel management systems
- Manage reservations and room assignments with precision
- Respond promptly to guest inquiries via phone, email, and in-person
- Process payments and maintain accurate financial records
- Resolve guest complaints with empathy and professionalism
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards and safety protocols
Qualifications
- No experience required – comprehensive training provided
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Ability to multitask in a fast-paced environment
- Positive attitude and customer-focused mindset
- Flexible availability including weekends/holidays
- Must pass background check