Job Description
Join our vibrant hospitality team as a Night Shift Front Desk Agent at Coastal Hospitality Group in Jacksonville, FL! We're seeking enthusiastic individuals to deliver exceptional guest experiences during evening hours. No prior experience is required – we provide comprehensive training to help you succeed. This role offers competitive pay, career advancement opportunities, and a dynamic work environment. Perfect for night owls who thrive in fast-paced settings and enjoy making guests feel welcome.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations, billing inquiries, and payment processing
- Respond to guest requests with professionalism and urgency
- Maintain security protocols and monitor property access
- Collaborate with housekeeping and maintenance teams
- Handle emergency situations calmly and according to procedures
- Prepare nightly reports and operational documentation
Qualifications
- No experience required – training provided
- Strong communication and interpersonal skills
- Basic computer literacy and comfort with technology
- Ability to multitask in high-pressure situations
- Attention to detail and problem-solving aptitude
- Flexible schedule including nights, weekends, and holidays
- Positive attitude and commitment to guest satisfaction
- High school diploma or equivalent preferred