Job Description
Join the heart of Nashville's hospitality scene at Grand Hotel Nashville, where Southern charm meets luxury service. We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences in our award-winning downtown property. Enjoy competitive compensation, comprehensive benefits including health insurance and 401(k), and opportunities for career growth in one of America's fastest-growing travel destinations. Our team thrives on creating memorable stays for music industry professionals, tourists, and business travelers alike.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage room inventory and maximize occupancy through upselling techniques
- Resolve guest inquiries and complaints with prompt, empathetic solutions
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and manage financial transactions accurately
- Execute VIP arrival experiences for high-profile clientele
- Maintain detailed guest preference profiles for personalized service
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar property management software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Tennessee driver's license and clean driving record
- Basic knowledge of Nashville attractions and transportation
- High school diploma or equivalent; hospitality degree preferred
- Multilingual abilities (Spanish/French) strongly preferred