Job Description
Join our vibrant hospitality team at the Grand Miami Hotel as a Weekend Front Desk Agent! Perfect for career starters, this role offers comprehensive training and a dynamic work environment in Miami's iconic Ocean Drive district. No prior experience required – we're seeking energetic individuals with a passion for exceptional guest service. Enjoy competitive pay, flexible weekend schedules, and opportunities for advancement within our renowned hotel chain.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Manage phone inquiries and provide local area recommendations
- Process payments and handle cash transactions securely
- Address guest concerns promptly and coordinate with housekeeping/security teams
- Operate hotel management software (training provided)
- Maintain a clean and organized front desk area
- Assist with valet services and luggage handling as needed
Qualifications
- High school diploma or equivalent (current students welcome)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Ability to stand for extended periods and lift up to 25 lbs
- Positive attitude and problem-solving mindset
- Reliable weekend availability (Fri/Sat/Sun shifts)
- Fluency in English; Spanish proficiency a plus
- No hospitality experience required – we train!