Job Description
Are you a people person looking for a rewarding career with flexible weekend hours? We are seeking a dedicated Front Desk Agent to join our team in the heart of Oklahoma City. In this role, you will be the first point of contact for our guests, ensuring they have a memorable stay through exceptional service and professionalism.
As a Weekend Shift Agent, you will enjoy the benefits of working fewer days while maintaining a competitive schedule. We offer a dynamic work environment, competitive pay, and opportunities for growth within the hospitality industry.
Responsibilities
- Greet and welcome guests warmly upon arrival, checking them in efficiently using our property management system.
- Process payments, handle cash and credit transactions accurately, and prepare nightly reports.
- Answer incoming calls and manage correspondence to address guest inquiries and requests promptly.
- Maintain the cleanliness and organization of the front desk area, lobby, and public spaces.
- Resolve guest complaints or issues in a professional and empathetic manner to ensure satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure room readiness for check-in.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hospitality, hotel front desk operations, or customer service is preferred.
- Strong interpersonal and communication skills with a focus on guest relations.
- Proficiency in Microsoft Office Suite and property management software.
- Ability to stand for extended periods and lift up to 25 lbs.
- Flexibility to work weekends, holidays, and rotating shifts as needed.