Job Description
Join our award-winning luxury hotel in the heart of Charlotte as a Weekend Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences during peak weekend operations. Enjoy competitive pay, complimentary hotel stays, and a vibrant team environment while showcasing your hospitality excellence in the Queen City's dynamic tourism scene.
Responsibilities
- Deliver personalized guest check-in/check-out experiences with warm professionalism
- Manage reservation systems, room assignments, and billing inquiries
- Coordinate with housekeeping and maintenance teams for seamless operations
- Resolve guest concerns promptly using our service recovery protocols
- Process payments and maintain accurate financial documentation
- Promote hotel amenities and local attractions to enhance guest satisfaction
- Collaborate with cross-departmental teams during high-volume weekend periods
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution abilities
- Flexible availability including weekends, holidays, and late shifts
- Valid North Carolina hospitality certification preferred
- Ability to multitask in fast-paced environments
- Basic knowledge of Charlotte attractions and transportation
- Professional appearance and positive attitude