Job Description
Join our award-winning team at Grand Plaza Hotel as a Weekend Front Desk Agent! This is your chance to be the first point of contact for our distinguished guests in Sacramento's vibrant downtown. We're seeking a charismatic professional to deliver exceptional service during high-demand weekend shifts while enjoying competitive compensation and a dynamic work environment. Perfect for hospitality professionals seeking weekend-focused opportunities with growth potential.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries with professionalism and local knowledge
- Manage reservation modifications and room allocations
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for premium room packages
- Maintain security protocols for guest safety
Qualifications
- Minimum 1 year front desk or hospitality experience
- Fluency in English with clear communication skills
- Proficiency with property management systems (Opera preferred)
- Exceptional problem-solving and conflict resolution abilities
- Weekend availability (Saturday/Sunday shifts)
- Basic knowledge of Sacramento attractions and services
- Valid California driver's license (if driving shuttle)
- Ability to stand for extended periods