Job Description
We are looking for a friendly and organized Front Desk Agent to join our dynamic team in Raleigh, NC. If you thrive in a fast-paced environment and enjoy providing exceptional customer service, we want to hear from you! This position is specifically designed for candidates seeking weekend shift work with flexible scheduling options.
As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a welcoming and smooth check-in/check-out experience. You will play a crucial role in maintaining the high standards of our property and ensuring guest satisfaction.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00)
- Weekend-friendly schedule
- Opportunity for growth within the hospitality industry
- Employee discounts on amenities
Responsibilities
- Check guests in and out efficiently using our property management system.
- Answer incoming calls and respond to guest inquiries via email and in person in a timely manner.
- Process payments and handle cash transactions accurately.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist with baggage handling and provide directions or recommendations for local attractions.
- Handle guest complaints or special requests with a focus on problem-solving and satisfaction.
- Ensure security protocols are followed during check-in and check-out procedures.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in a front desk or hospitality role is preferred but not required.
- Excellent verbal communication and interpersonal skills.
- Proficiency with computers and property management software is a plus.
- Ability to work weekends (Friday through Sunday) and holidays as required.
- Strong attention to detail and professional appearance.
- Must be able to stand for extended periods and lift moderate amounts of weight.