Job Description
Are you a charismatic professional looking for a rewarding weekend schedule? Grand Sacramento Hotel & Spa is seeking a dedicated Front Desk Agent to join our elite concierge team. We pride ourselves on exceptional service and are looking for someone who thrives in a fast-paced environment.
Why Join Our Team?
- Competitive hourly pay ($18 - $22/hr).
- Flexible weekend-only schedule allowing you to enjoy your weekdays.
- Employee discounts on dining and spa services.
- A vibrant, team-oriented culture in the heart of downtown.
Job Summary:
We are looking for a friendly and organized individual to manage our front desk operations on weekends. As the first point of contact for our guests, you will set the tone for their stay and ensure every visitor feels valued and welcomed.
Responsibilities
- Greet and welcome guests with a warm, professional demeanor upon arrival and departure.
- Manage check-in and check-out procedures efficiently using our Property Management System (PMS).
- Answer incoming calls, manage voicemails, and respond to email inquiries promptly.
- Assist with concierge requests, including restaurant reservations and local transportation.
- Maintain the front desk area to ensure a pristine and welcoming environment.
- Handle cash transactions and process credit card payments accurately.
- Collaborate with housekeeping and maintenance teams to ensure guest room readiness.
Qualifications
- Previous experience in hospitality or customer service is preferred.
- Strong verbal communication and interpersonal skills.
- Professional appearance and grooming standards.
- Proficiency in Microsoft Office Suite and property management software.
- Ability to work weekends, holidays, and rotating shifts.
- High school diploma or GED equivalent required.