Job Description
Welcome to LuxeStay San Francisco, the premier destination for luxury and comfort in the heart of the city. We are currently seeking a dynamic and professional Front Desk Agent to join our elite team, specifically for our high-volume Weekend Shift. If you have a passion for hospitality and thrive in a fast-paced environment, we want to meet you.
In this role, you will be the first point of contact for our valued guests, ensuring their stay is seamless and memorable. We offer a competitive compensation package, flexible scheduling, and a supportive work culture.
Responsibilities
- Greet and welcome guests upon arrival with a warm and professional demeanor, managing check-ins and check-outs efficiently.
- Handle all incoming calls, emails, and guest inquiries with poise and accuracy.
- Process payments accurately and manage cash and credit transactions according to company policies.
- Assist guests with local recommendations, directions, and any special requests to enhance their experience.
- Maintain the cleanliness and organization of the front desk area and lobby to ensure a welcoming atmosphere.
- Collaborate with housekeeping and maintenance teams to address guest needs promptly.
- Resolve guest complaints or issues calmly and effectively to ensure high satisfaction rates.
Qualifications
- High school diploma or equivalent required; previous hospitality experience is preferred but not mandatory.
- Must be available to work weekends (Saturday and Sunday) on a rotating schedule.
- Strong verbal communication skills and a friendly, outgoing personality.
- Proficiency in Microsoft Office Suite and property management software is a plus.
- Ability to stand for extended periods and lift light objects (up to 25 lbs).
- Professional appearance and adherence to dress code standards.