Job Description
Are you a dedicated hospitality professional looking for the perfect weekend schedule?
The Ritz-Carlton, Charlotte invites you to join our elite team. We are currently seeking a dynamic Front Desk Supervisor to lead our weekend operations. Experience the vibrant energy of Uptown Charlotte while enjoying a work-life balance that respects your personal time.
As a leader in luxury hospitality, we offer more than just a job; we offer a lifestyle. Our weekend shifts are designed for high-impact performance with competitive compensation and exclusive employee perks.
Responsibilities
- Supervise front desk operations during weekend shifts to ensure seamless guest arrivals and departures.
- Resolve complex guest inquiries and complaints with a focus on exceeding expectations and maintaining high service standards.
- Manage check-in/check-out procedures efficiently, including room assignments and key management.
- Train and mentor junior staff members to ensure consistency in service delivery.
- Monitor security procedures and report any maintenance issues to the engineering department promptly.
- Cash handling and end-of-shift reconciliation of financial transactions.
Qualifications
- Minimum of 2 years of experience in hotel front desk operations or hospitality management.
- Previous experience in a supervisory or lead role is highly preferred.
- Strong knowledge of hotel property management systems (PMS).
- Excellent verbal and written communication skills.
- Flexibility to work weekends, holidays, and varying shifts as required.
- Professional appearance and demeanor in line with luxury brand standards.