Job Description
Join the elite team at Grand Horizon Resort & Spa, where luxury meets Southern hospitality. We are currently seeking a dedicated Guest Services Associate to manage our high-volume weekend operations. If you have a passion for creating memorable guest experiences and thrive in a dynamic environment, we want to meet you.
As a key member of our front-of-house team, you will be the first point of contact for our valued guests, ensuring their stay is seamless, comfortable, and unforgettable. We offer a competitive salary, a vibrant work culture, and opportunities for career growth in one of the world's top travel destinations.
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a welcoming first and last impression.
- Process check-ins and check-outs efficiently using the property management system (PMS).
- Manage incoming phone inquiries, reservations, and requests with professionalism and accuracy.
- Handle guest complaints and special requests promptly to ensure 100% guest satisfaction.
- Maintain the cleanliness and organization of the front desk lobby and public areas.
- Cash handling, opening and closing procedures, and night audit duties as assigned.
- Collaborate with housekeeping and maintenance teams to address guest needs.
Qualifications
- Previous experience in a front desk or guest services role within the hospitality industry.
- Strong verbal communication skills and a friendly, professional demeanor.
- Ability to work flexible shifts, including weekends, holidays, and rotating schedules.
- Proficiency in Microsoft Office Suite and hotel management software.
- High school diploma or equivalent required; prior luxury hotel experience is a plus.
- Ability to stand for extended periods and lift up to 25 lbs.