Job Description
Join our award-winning team at Grand Oaks Resort & Spa, where we blend Southern hospitality with modern luxury! We're seeking passionate Weekend Hospitality Associates to create memorable experiences for our guests. Enjoy competitive pay, complimentary resort amenities, and a vibrant work environment in Fort Worth's premier hospitality destination. Perfect candidates thrive in fast-paced settings and take pride in delivering exceptional service. Weekend availability is essential – this role includes Saturday/Sunday shifts with occasional holiday coverage. Apply today to start your rewarding career in hospitality!
Responsibilities
- Deliver exceptional guest service across front desk, concierge, and valet operations
- Manage check-in/check-out processes efficiently using PMS systems
- Handle guest inquiries, requests, and resolve issues with professionalism
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial transaction records
- Upsell resort amenities, dining packages, and special events
- Adhere to safety protocols and emergency procedures
Qualifications
- Minimum 1 year hospitality or customer service experience
- Strong communication and conflict resolution skills
- Ability to work weekends, holidays, and flexible shifts
- Proficiency with hotel management software (e.g., Opera, Marriott Bonvoy)
- Valid Texas driver's license for valet duties (if applicable)
- High school diploma or equivalent required
- Ability to stand/walk for extended periods and lift up to 25 lbs