Job Description
Join our award-winning team at the Grand Plaza Hotel, where luxury meets Southern hospitality in the heart of Philadelphia! We're seeking passionate Weekend Hospitality Associates to create unforgettable experiences for our discerning guests. Enjoy competitive pay, flexible scheduling, and a vibrant work environment with opportunities for growth in the dynamic hospitality industry.
Responsibilities
- Deliver exceptional guest service during weekend shifts (Fri-Sun) including check-in/out, concierge assistance, and VIP requests
- Manage guest inquiries via phone, email, and in-person with prompt resolution
- Coordinate with housekeeping and maintenance teams to ensure room readiness standards
- Process payments and manage financial transactions accurately
- Uphold brand standards through attentive service and attention to detail
- Assist with event operations and banquet services as needed
Qualifications
- Minimum 1 year hotel or luxury customer service experience
- Weekend availability (Friday/Saturday/Sunday shifts)
- Proficient in PMS systems (Opera/Marriott experience preferred)
- Excellent communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Pennsylvania Food Handler's certification (or willingness to obtain)
- Positive attitude with a passion for exceeding guest expectations