Job Description
Join the vibrant team at Grand Plaza Hotel Fresno, where exceptional service meets Central Valley hospitality! We're seeking passionate Weekend Hospitality Associates to create memorable guest experiences during our busiest periods. This role offers competitive pay, flexible scheduling, and growth opportunities within our award-winning hotel chain. Enjoy complimentary meals, employee discounts, and a supportive work environment while showcasing Fresno's warm hospitality to visitors from around the world.
Responsibilities
- Deliver exceptional front desk service including check-in/check-out, guest inquiries, and reservation management
- Process payments accurately and maintain secure financial transactions
- Coordinate with housekeeping and maintenance teams to resolve guest requests promptly
- Operate hotel management systems (Opera PMS) and maintain detailed guest records
- Upsell premium amenities and dining packages to enhance guest experience
- Respond to emergency situations following established protocols
- Prepare end-of-day reports and reconcile daily transactions
Qualifications
- Minimum 1 year hotel or customer service experience preferred
- Strong communication and conflict resolution skills
- Proficiency with hotel management systems and Microsoft Office
- Flexible availability including weekends, holidays, and evenings
- Ability to stand for extended periods and lift up to 25 lbs
- Valid California driver's license (required for errands)
- Basic knowledge of Fresno attractions and local services
- Must pass background check and drug screening