Job Description
Join the vibrant hospitality scene in Phoenix! We're seeking passionate Weekend Hospitality Associates to deliver exceptional guest experiences at our luxury downtown hotel. Perfect for students, career changers, or those seeking weekend flexibility. Enjoy competitive pay, complimentary meals, and opportunities for advancement in one of America's top travel destinations. Apply today to be part of our award-winning team!
Responsibilities
- Provide exceptional guest service at check-in, check-out, and during all guest interactions
- Manage room assignments, key issuance, and billing inquiries with precision
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Handle guest complaints and resolve issues promptly using company protocols
- Process payments and maintain accurate financial records
- Assist with event setup and banquet services as needed
- Uphold strict cleanliness and safety standards in all public areas
Qualifications
- High school diploma or equivalent required
- 6+ months hospitality or customer service experience preferred
- Flexible weekend availability (Fri-Sun) and holidays
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and POS system knowledge
- Valid Arizona driver's license (for va/shuttle duties)
- Professional appearance and positive attitude