Job Description
Are you a hospitality professional looking for a rewarding weekend role in Phoenix? Grand Horizon Hotels & Resorts is currently seeking a dynamic Weekend Hospitality Manager to oversee our operations during peak weekend hours. Join a team that values excellence, guest satisfaction, and a supportive work environment.
We pride ourselves on delivering world-class service. In this role, you will be the face of our brand, ensuring that every guest experience is memorable. Whether you are managing the front desk, coordinating with housekeeping, or resolving guest inquiries, your leadership will set the standard for quality.
Responsibilities
- Operational Leadership: Manage all front-of-house operations during weekend shifts, including check-ins, check-outs, and concierge services.
- Guest Relations: Address and resolve guest inquiries, complaints, and special requests promptly to ensure a 5-star experience.
- Team Supervision: Mentor and supervise front desk staff, housekeeping, and maintenance teams to ensure high standards of cleanliness and service.
- Shift Coordination: Create and manage weekly weekend schedules, ensuring adequate staffing levels at all times.
- Security & Safety: Enforce hotel safety protocols and emergency procedures to protect guests and assets.
- Revenue Management: Monitor room availability and rates to maximize occupancy and revenue during weekends.
Qualifications
- Experience: Minimum of 3 years of experience in hotel management, hospitality, or luxury retail.
- Availability: Must be available to work weekends (Friday through Sunday) consistently.
- Communication: Excellent verbal and written communication skills in English.
- Leadership: Proven ability to lead a diverse team and handle high-pressure situations.
- Technical Proficiency: Proficiency with hotel PMS software (e.g., Opera, StayNTouch) and Microsoft Office Suite.
- Flexibility: Willingness to work overtime during peak seasons or events.