Job Description
We are looking for dedicated professionals to join our dynamic team for our premium weekend operations in Charlotte. If you thrive in a fast-paced environment and have a passion for creating memorable guest experiences, this is your chance to shine.
In this role, you will oversee the daily functions of our hotel during peak weekend hours. You will be the face of our brand, ensuring that every guest feels welcomed and valued from the moment they arrive until they depart. We pride ourselves on our high standards of service and are seeking individuals who are committed to excellence.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Flexible weekend schedules to work around your life.
- Comprehensive training and career advancement opportunities.
- A supportive, team-oriented work culture.
Responsibilities
- Supervise daily hotel operations during weekends to ensure maximum efficiency and guest satisfaction.
- Manage front desk reception, check-in/check-out processes, and phone inquiries with professionalism and speed.
- Oversee housekeeping and maintenance teams to ensure the property meets our rigorous cleanliness and safety standards.
- Handle guest complaints and special requests immediately, escalating issues when necessary to maintain high retention rates.
- Train and mentor weekend staff on service standards, safety protocols, and company policies.
- Perform daily opening and closing procedures, including cash handling, inventory checks, and security audits.
- Monitor budget performance and report any maintenance issues to the management team.
Qualifications
- High school diploma or equivalent required; post-secondary education in hospitality is a plus.
- Previous experience in a hotel, resort, or customer service role is preferred.
- Must be available to work weekends (Friday through Sunday) and some holidays.
- Strong verbal communication skills and a friendly, welcoming demeanor.
- Ability to stand for long periods and lift up to 25 lbs.
- Proficiency in standard computer applications and property management systems.