Job Description
Join our award-winning hospitality team at Grand Plaza Hotel! We're seeking enthusiastic individuals to create memorable guest experiences as Weekend Front Desk Agents. Perfect for career starters or students, this role offers comprehensive training and growth opportunities in a dynamic downtown San Jose environment. Enjoy competitive pay, flexible scheduling, and a supportive team culture while becoming an integral part of our guests' first impressions.
Our ideal candidates are passionate about service, tech-savvy, and thrive in fast-paced settings. No prior experience is required—we'll teach you everything you need to know about hotel operations, reservation systems, and exceptional guest relations. This weekend position includes Saturday and Sunday shifts with potential for weekday coverage.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly with a solutions-oriented approach
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions to guests
- Maintain a clean, organized lobby environment
Qualifications
- High school diploma or equivalent (students welcome)
- Excellent communication and interpersonal skills
- Proficient with basic computer applications
- Strong problem-solving abilities and attention to detail
- Flexible availability including weekends and holidays
- Positive attitude and customer-focused mindset
- Ability to stand for extended periods
- No hospitality experience required – training provided!