Job Description
Join our luxury hospitality team at the Grand Plaza Hotel, where weekend warriors thrive! We're seeking a dynamic Weekend Front Desk Agent to deliver exceptional guest experiences during high-demand shifts. This role offers competitive pay, flexible scheduling, and the chance to be the first impression of Atlanta's finest hotel. Perfect for students, second-job seekers, or hospitality enthusiasts seeking weekend-focused work.
Enjoy free parking, meal discounts, and a vibrant team environment while working in the heart of downtown Atlanta. Our commitment to employee growth ensures you'll develop valuable skills in guest relations, operations, and hospitality management.
Responsibilities
- Manage seamless guest check-ins/check-outs using PMS systems
- Handle reservation modifications and room assignments
- Resolve guest inquiries and service requests promptly
- Process cash/credit transactions and maintain accurate records
- Coordinate with housekeeping and maintenance teams
- Execute safety protocols and emergency procedures
- Upsell hotel amenities and special packages
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience
- Proficiency in reservation software and MS Office
- Exceptional communication and conflict resolution skills
- Ability to work weekends, holidays, and flexible hours
- Valid driver's license and reliable transportation
- Basic knowledge of Atlanta tourism attractions preferred