Job Description
Join our award-winning luxury hotel in Houston as a Weekend Hotel Operations Manager! This pivotal role ensures seamless guest experiences during high-traffic weekends while leading a dynamic team. You'll oversee daily operations, resolve escalated guest concerns, and maintain impeccable service standards. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in one of America's most vibrant cities. Perfect for hospitality professionals who thrive in fast-paced environments and excel at weekend leadership.
Responsibilities
- Manage all weekend front desk, concierge, and housekeeping operations
- Lead and mentor weekend staff through daily briefings and performance feedback
- Handle complex guest inquiries and service recovery with professionalism
- Coordinate with vendors and departments for weekend events and maintenance
- Implement safety protocols and emergency procedures during weekend shifts
- Monitor inventory and operational budgets for weekend activities
- Generate weekend performance reports and implement improvement strategies
Qualifications
- 3+ years hotel management experience with weekend shift focus
- Proven leadership in high-volume hospitality environments
- Strong conflict resolution and customer service skills
- Proficiency in hotel management systems (Opera, Delphi)
- Valid Texas Food Handler's and Alcohol Certification
- Ability to work flexible weekends and holidays
- Bachelor's degree in Hospitality Management or related field
- Fluency in English; Spanish preferred