Job Description
Join our dynamic team at the Indianapolis Grand Hotel and become part of an exceptional guest experience! We are seeking passionate individuals for our weekend shift positions to ensure our guests have a memorable stay. As a Weekend Hotel Shift Associate, you will be the face of our hotel, providing outstanding service and maintaining the highest standards of cleanliness and hospitality. This role is perfect for those seeking flexible weekend hours while making a significant impact on our guests' experiences.
Responsibilities
- Provide exceptional customer service to all guests, including check-in/check-out, answering inquiries, and resolving issues promptly.
- Perform housekeeping duties to ensure guest rooms and common areas are clean, tidy, and well-maintained.
- Assist with event setup and breakdown, ensuring all meeting spaces are prepared according to specifications.
- Monitor security and safety procedures, including access control and emergency response.
- Collaborate with the team to ensure smooth operations during peak weekend hours.
- Handle cash transactions and operate point-of-sale systems accurately.
- Report any maintenance issues or safety hazards to the appropriate department.
Qualifications
- Previous experience in a hotel or hospitality environment preferred.
- Strong customer service skills with a friendly and professional demeanor.
- Ability to work weekends and holidays as required.
- Excellent communication and interpersonal skills.
- Attention to detail and ability to multitask in a fast-paced environment.
- Basic computer skills and familiarity with point-of-sale systems.
- Must be able to stand for extended periods and lift up to 25 pounds.