Job Description
Join our dynamic hospitality team at Grand Bay Hotel Group, where weekend warriors thrive! We're seeking energetic Weekend Shift Associates to deliver exceptional guest experiences during peak weekend operations. Enjoy competitive pay, flexible scheduling, and a vibrant work culture in Oakland's premier hotel district. Perfect candidates will combine professionalism with a passion for creating memorable stays.
Responsibilities
- Provide exceptional front desk service including check-in/out, reservations, and guest inquiries
- Manage room status updates and coordinate housekeeping operations
- Handle guest complaints with professionalism and escalate when necessary
- Process payments and maintain accurate financial records
- Collaborate with security team to ensure guest safety
- Assist with valet services and luggage handling
- Execute emergency procedures and safety protocols
Qualifications
- Minimum 1 year hotel or hospitality experience preferred
- Excellent communication and conflict resolution skills
- Ability to work flexible weekends and holidays
- Basic knowledge of PMS systems (e.g., Opera, Amadeus)
- Strong attention to detail and multitasking abilities
- Valid California driver's license (if driving required)
- Ability to stand/walk for extended periods
- High school diploma or equivalent