Job Description
Are you a dynamic hospitality professional looking to make an impact in the heart of downtown Chicago? The Grand Chicago is seeking a highly motivated Weekend Shift Manager to oversee our operations and ensure an exceptional guest experience. Join a team that values excellence, innovation, and community.
As a Weekend Shift Manager, you will be the face of our brand during our busiest times, ensuring our guests feel welcomed and valued from the moment they arrive until they depart.
Responsibilities
- Operational Leadership: Supervise front-of-house operations, including the front desk, concierge, and housekeeping coordination, ensuring seamless service during weekend shifts.
- Guest Relations: Proactively address guest inquiries, complaints, and special requests, ensuring a 100% satisfaction rate.
- Team Management: Train, mentor, and schedule staff to maximize productivity and morale.
- Financial Oversight: Monitor daily revenue, manage petty cash, and ensure accurate cash handling and reporting.
- Facility Maintenance: Conduct regular inspections of the lobby and public areas to ensure the hotel meets high aesthetic and safety standards.
- Emergency Response: Respond promptly to emergencies and security issues following established protocols.
Qualifications
- Experience: Minimum of 2 years in hospitality management, hotel operations, or a similar role.
- Availability: Must be available to work weekends (Friday through Sunday) and occasional holidays.
- Communication: Excellent verbal and written communication skills with a professional demeanor.
- Skills: Proficiency in hotel management software (e.g., Opera, SkyTouch) is highly preferred.
- Education: High school diploma or GED required; Bachelor’s degree in Hospitality or Business is a plus.
- Flexibility: Ability to work in a fast-paced, high-pressure environment while maintaining a positive attitude.