Job Description
Join our award-winning team at Grand Hotel Detroit for an exciting weekend shift opportunity in the heart of downtown! We're seeking passionate hospitality professionals to deliver exceptional guest experiences during high-demand weekends. Enjoy competitive pay, flexible scheduling, and a vibrant work environment in one of Detroit's premier luxury hotels. Perfect candidates will thrive in fast-paced settings while maintaining our commitment to excellence.
Responsibilities
- Deliver exceptional guest service across front desk, concierge, and housekeeping operations
- Manage check-in/check-out procedures efficiently using PMS systems
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle guest inquiries and resolve issues promptly with a solutions-oriented approach
- Process payments and maintain accurate financial records
- Uphold strict cleanliness and safety standards throughout all guest areas
- Collaborate with cross-functional teams to ensure operational excellence
Qualifications
- Previous hotel or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to multitask effectively in high-pressure environments
- Basic knowledge of hotel management systems (e.g., Opera, PMS)
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required
- Valid Michigan driver's license (if required for errands)
- Positive attitude and commitment to teamwork